All bird posts about Mobile design

What all UX designers should know about login and security

The more secure you make something, the less secure it becomes. Why? Because when security is too much in the way, people will think up short-cuts, work-arounds and hacks to get the job done. As UX designers, we can (and must) do something about it. In this post, I’ll try to explain the security process of digital access and what single sign-on, multi-factor and adaptive authentication mean. I’ll outline the theory with a few cases, among which a security related project I worked on for an insurance company.

Top 5 BiRDS posts from 2012

Customer experience, mobile and change management

In april of 2012, we started with our corporate blog on customer experience (design) for large organizations: BiRDS on a WiRE. Identifying relevant, interesting and valuable content has been our focus all the time. Content created by CX professionals from within Informaat and curated content by others from outside. We noticed that customer experience got a lot of attention and we think that will not change next year. On the contrary.

So, enjoy our top posts and happy holidays!

Forget content strategy for mobile: Lessons by Karen McGrane

On Wednesday 30th of May the basement of Hyves’ headquarters in Amsterdam was the stage for “Small screens, big changes”, a workshop by Karen McGrane. Together with about 24 other interaction and content professionals, I spent a day learning about how to make the most of the challenging design questions mobile developments pose.

Hands-on design for touch: Lessons by Josh Clark

On Wednesday 30th of May, the basement of Hyves headquarters in Amsterdam was the stage for “Small screens, big changes”, a workshop by Josh Clark. Together with about 24 other interaction and content professionals, I spent a day learning about how to make the most of the challenging design questions mobile developments pose.

The content delivery challenge for mobile

During the late-90s and early-00s – before CMS solutions were widespread – the creation and maintenance of content in the hard-coded website world was inefficient and labor-intensive. And although today’s CMS’s revolutionized content management, they still suffer from a flaw brought about by technology adoption: They can’t easily support a responsive design approach and deliver common content for both the desktop and mobile platforms. How can this multi-channel approach be delivered?

Content strategic answers to the mobile revolution

As content strategist Erin Kissane (@kissane) explains in this interview (and elsewhere), an essential part of any content strategy is matching the content you create with what your user wants and needs. One thing more and more customers demand from an organization is access to content from any device they choose, raising the contentious issue of whether single or multiple channels are developed.